Troubleshooting ChilloutVR

Troubleshooting Information

Filesystem Locations

Windows

Note: Text surrounded by %PERCENTSIGNS% are variables, and will be replaced by Windows when typed in.


What	Whar	Huh
Player.log	`%LOCALAPPDATA%Low\Alpha Blend Interactive\ChilloutVR\Player.log`	Current debug log
Player-prev.log	`%LOCALAPPDATA%Low\Alpha Blend Interactive\ChilloutVR\Player-prev.log`	Debug log from previous execution
Latest.log	`C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\MelonLoader\Latest.log`	(If using mods) Latest MelonLoader log.
Cache (Avatars)	`C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\ChilloutVR_Data\Avatars`	Avatar data cache. Delete folder to clear.
Cache (Props)	`C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\ChilloutVR_Data\Spawnables`	Prop data cache. Delete folder to clear.
Cache (Worlds)	`C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\ChilloutVR_Data\Worlds`	World data cache. Delete folder to clear.

Starting

THE GAME DIED REFUND WHEN???

Check your logs. They are your friend. Recommend using glogg or notepad++ to read, since they can get huge and crash regular text editors.
Disable mods (rename version.dll to version.dll.bak) to see if it was a mod.

Content

Avatars/Props are stuck at 0%

This is usually caused by a download getting stuck. The new download pipeline sometimes gets in a rare state that locks up downloads.

Things to try in order to get it moving:

Check the Discord for any outage/maintenance notices.
If applicable, make sure any security software (Privoxy, Pihole, Net Nanny, etc) isn't blocking the CDN.
Make sure you're able to visit other websites, in case it's an ISP/DNS configuration problem.
Press Settings > Avatar Filters > Reload Avatars (bottom of the pane)
Rejoin the instance (Home > Current Instance > Join)
Restart the game. If all else fails, this will fix the problem 90% of the time.

I Can't See Anyone or I Just See Content Blocked

You need to configure your Avatar and Prop filters.

Go to Settings > Avatar Filters, then change to taste.
Do the same with Settings > Prop Filters.
Check Settings > Experimental for any filter-y settings you may wish to change.
Disable Settings > Experimental > BundleVerifier, if you don't visit publics. It's still new and flaky.
Press Settings > Avatar Filters > Reload Avatars (bottom of the pane)

I Can't Hear Anyone

BBC (Better Better Communications) is still new and has a rare bug where you will lose the ability to hear others in the instance.

Check your audio input and output in your OS. If you change anything, restart the game before continuing.
Check your audio settings in the game. There are different settings for VR and desktop modes.
Rejoin the instance.
Restart the game.

I Can Only See An Avatar Out of One Eye

This is caused by older avatars uploaded prior to the switch to Unity 2021, which requires all shaders to be Single-Pass Instanced Rendering-compatible.

The only way to fix this is to ask the avatar author to reupload with fixed shaders. Most commercial shaders have already been updated.

I Want To Fix My Avatar Not Being Visible In One Eye

You will need to update your project to Unity 2021 and update your shaders.

Create a new Unity 2021.3.23f1 project or convert your existing project. The latter will be Hell. Have fun.
Install everything you need for your avatar.
Install the latest CVR CCK available on their website.
Copy over your avatar assets.
Set up your scene as desired.

Now for the fun part.

Update your avatar's shaders to the latest available shaders that will work on CVR.
1. Most commercial shaders, like Poiyomi, have updated versions that you can just reimport to fix your shaders. Be sure to unlock your shaders first, if your shader supports locking.
2. Amplify Shader Editor (ASE) shaders usually just need to be recompiled. You will probably need to update your ASE install first, though.
3. If you manually wrote your shaders, refer to Unity's documentation on fixing this.
Reupload your avatar.