Troubleshooting ChilloutVR

Troubleshooting Information

Filesystem Locations

Windows

Note: Text surrounded by %PERCENTSIGNS% are variables, and will be replaced by Windows when typed in.

What	Whar	Huh
Player.log	%LOCALAPPDATA%Low\Alpha Blend Interactive\ChilloutVR\Player.log	Current debug log
Player-prev.log	%LOCALAPPDATA%Low\Alpha Blend Interactive\ChilloutVR\Player-prev.log	Debug log from previous execution
Latest.log	C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\MelonLoader\Latest.log	(If using mods) Latest MelonLoader log.
Cache (Avatars)	C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\ChilloutVR_Data\Avatars	Avatar data cache. Delete folder to clear.
Cache (Props)	C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\ChilloutVR_Data\Spawnables	Prop data cache. Delete folder to clear.
Cache (Worlds)	C:\Program Files (x86)\Steam\steamapps\common\ChilloutVR\ChilloutVR_Data\Worlds	World data cache. Delete folder to clear.

Starting

THE GAME DIED REFUND WHEN???

• Check your logs. They are your friend. Recommend using glogg or notepad++ to read, since they can get huge and crash regular text editors.
• Disable mods to see if it was a mod.

Content

Avatars/Props are stuck at 0%

This is usually caused by a download getting stuck. The download pipeline doesn't handle errors very well, so any problems just result in the file getting stuck and blocking other files from downloading..

Things to try in order to get it moving:

1. Check the Discord for any outage/maintenance notices.
2. If applicable, make sure any security software (Privoxy, Pihole, Net Nanny, etc) isn't blocking the CDN.
3. Make sure you're able to visit other websites, in case it's an ISP/DNS configuration problem.
4. Change Settings > Experimental > Max Concurrent Downloads to 2, wait a few seconds, then to 1.
5. Press Settings > Avatar Filters > Reload Avatars (bottom of the pane)
6. Restart the game. If all else fails, this will fix the problem 90% of the time.

I Can't See Anyone or I Just See Content Blocked

You need to configure your Avatar and Prop filters.

1. Go to Settings > Avatar Filters, then change to taste.
2. Do the same with Settings > Prop Filters.
3. Check Settings > Experimental for any filter-y settings you may wish to change.
4. Disable Settings > Experimental > BundleVerifier, if you don't visit publics. It's still new and flaky.
5. Restart the game after changing anything. While not strictly necessary, some settings don't seem to apply until a game restart.